These are the standard delivery details for Attwoolls. Please read these carefully as they contain all the information regarding our delivery policy. If there are any queries regarding this policy then please get in touch with us by using our contact pages.
We currently deliver to mainland UK only, payment can only be verified if the payment card is registered to a UK address, we reserve the right to only deliver to the registered card address.
Please note we do deliver to Northern Ireland, please contact us on 01452 742233 to place your order and discuss delivery options and charges.
Delivery will be FREE FOR ORDERS OVER £100. We offer Free next day delivery (Monday to Friday), so long as orders are received by mid-day, and are being delivered to mainland UK destinations. If you live in certain locations within the UK we cannot deliver next day (2 day service only) and there may be an additional surcharge for certain locations depending on your postcode. Items must be in stock and available.
Processing your order
If we receive your order before 12.00 mid-day Monday to Friday, we try our utmost to process it that day and courier it to you that evening for delivery the following day. There are two exceptions to this; for orders processed on Friday mornings, delivery will take place the following Monday (excluding Bank Holidays). All orders placed after mid-day on a weekday will not be processed until the following working day. Orders processed on a weekend day will be processed and dispatched on the next working day. Our couriers collect from us at 3.00 p.m. every week day afternoon and deliver between 9.00 a.m. and 5.30 p.m. the following working day.
If you order an item that is temporarily out of stock, clearly it will not be processed within 24 hours. In these instances we will inform you as soon as possible that the item is not in stock and advise the date we expect it to be back in stock or, we will suggest a suitable alternative item that is in stock. If the item will not be back in stock at a time that suits you, you are always at liberty to cancel your order for a full refund. If you wish to discuss your order with one of our Website Representatives at any time please call 01452 742233 and we will be happy to assist you.
We use DPD to deliver the majority of our parcels. As part of the service we can give you tracking information, and if you wish you can provide us with a mobile phone number and DPD will send you a text on the morning of delivery giving you an estimated time of arrival. There is no extra charge for this service. We cannot send all of our parcels by DPD - if the parcel is over 1 metres long or over 30kg it has to be sent by Nightfreight, who do not offer tracking. We will notify you who will be delivering your parcel.
Shipping & Handling Charges
We are able to offer a FREE next day delivery service to all customers in the mainland UK on all orders over £100, assuming the goods are in stock. For orders under £100, a charge of £5 per order applies. Currently we ONLY SHIP TO THE MAINLAND UK. We may be able to ship to offshore destinations in the UK, but an extra charge may be applicable. Our free delivery or standard £5 delivery charge does NOT apply to Scottish Islands, Scottish Highlands & Grampian Region, Northern Ireland and Channel Islands. If you place an order, we will contact you by email to let you know what this charge is, and you can decide whether or not to go ahead. You can find all our contact details on our contact pages.
Areas affected are:
- Scottish Highlands
- Scottish Grampian Region
- Scottish Islands
- Isle of Wight
- Northern Ireland
- Channel Islands
Customers should note that whilst we and our carriers will always attempt to deliver according to service schedules, unforeseen circumstances can always intervene and we cannot be held liable for any subsequent service breakdown.
Party Tents - Please note, free delivery does not apply to party tent orders, if you place an order online we will contact you and notify you of the delivery cost (depending on your address) 3-5 working day delivery may apply. If you would like a quote for delivery before you place your order please contact us either by email or telephone.
For UK deliveries, we will tell you what day your delivery is going to arrive, and YOU WILL NEED TO ENSURE THAT SOMEONE WILL BE AT THE DELIVERY ADDRESS YOU PROVIDE TO SIGN FOR THE PARCEL between the hours of 7.00am - 6.00pm, Monday to Friday. We may, at our discretion, deliver to an alternative address. Please note that we only permit this at our discretion and we retain the right to refuse requests to deliver to an alternative address.
Our courier will not normally leave a parcel at an address unless it can be signed for. We can ask them to leave the parcel with a neighbour if you need us to – please add to the comments on your order if this is the case. If there is nobody at the address when the courier arrives they will leave a calling card asking you to call the local depot to arrange an alternative delivery time and date. All the contact information will be on the card left by the courier.
Please allow up to 10 Working days for delivery, although in most cases you will receive delivery within 48 hours of receipt of your order. If you believe a delivery is seriously overdue, please contact us.
** Special delivery instructions - At Attwoolls we endeavour to deliver all parcels as per the customers instructions, however, if those instructions leave the safety of the parcel in an unsecure environment, Attwoolls will accept NO liability for the loss or replacement of the parcel. **
Our carrier does not collect from us on Bank Holidays or weekends, nor do they operate deliveries to customers on Bank Holidays or weekends. Next day refers to "next WORKING day".